HOT TUB WAREHOUSE Consumer Complaints All Reviews

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HOT TUB WAREHOUSE Reviews

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  • Return Policy



    I recently experienced a problem with my hot tub control unit. In the past we had gone on line and ordered a Balboa control unit and since we had this problem in the past I decided to order 2 of the units so that I had a back up. I needed it right away so I paid the $40.00 for overnight shipping so that the units would arrive by noon the next day which in fact they did, however they were not the correct control units. After ordering the units I discovered that there were 2 identical looking units only one was smaller than the other. There was nothing on the web site indicating the... More...
    (Spa Services)
  • Poor Return Policies



    I recently experienced a problem with my hot tub control unit. In the past we had gone on line and ordered a Balboa control unit and since we had this problem in the past I decided to order 2 of the units so that I had a back up. I needed it right away so I paid the $40.00 for overnight shipping so that the units would arrive by noon the next day which in fact they did, however they were not the correct control units. After ordering the units I discovered that there were 2 identical looking units only one was smaller than the other. There was nothing on the web site indicating the... More...
    (Spa Services)
  • Wrong Part refunds



    I recently experienced a problem with my hot tub control unit. In the past we had gone on line and ordered a Balboa control unit and since we had this problem in the past I decided to order 2 of the units so that I had a back up. I needed it right away so I paid the $40.00 for overnight shipping so that the units would arrive by noon the next day which in fact they did, however they were not the correct control units. After ordering the units I discovered that there were 2 identical looking units only one was smaller than the other. There was nothing on the web site indicating the... More...
    (Spa Services)


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